FAQ

New Account Registration and Trading Conditions

What types of accounts do you offer?

GDMFX offers two types of accounts with the following sub-account types:

 

1. Forex accounts

  • Classic FX
  • Blade FX
    • Blade FX PRO - by special arrangement
    • Prime account - by special arrangement

More info about our Forex trading accounts can be found here.
 

2. Binary Options accounts

  • Classic Binary
  • Blade binary

More information about our Binary accounts can be found here. Additional information about Binary Options basic terminology and conditions: here.

What’s the minimum deposit to open an account?
The minimum deposit for each type of account is as follows:

$100 USD for a Classic FX and Classic Binary accounts
$200 USD for Blade FX and Blade Binary accounts, and
$5000 USD for Blade FX PRO account, and
$200,000 USD for Prime account.

How can I request for a swap-free account?
GDMFX offers swap-free trading accounts which adhere to the Islamic law (Sharia). With the swap-free account, there will be no interest charges/ roll-over fees when traders extend positions to the next day. Accordingly, there will be no interest earned by the client. If your account is not swap-free, the swap charges on Wednesdays are triple, whereas swaps from Friday towards Monday are charged only once. In order to be qualified for a swap free account, you must either:

(i) Be a Muslim, i.e. one whose religion is Islam (proof required)
(ii) Be introduced to GDMFX by an Introducing Broker/Agent who has a special agreement with our Company to provide such services to his/her traders.

If you meet either of the two requirements above, please contact us here to request for swap free account. A document indicating your religion might be requested.

What are the necessary steps to open a Personal LIVE Account?
To open and activate a LIVE account, follow 3 simple steps:

 

Step 1. Fill out the registration forms and agree to our terms and conditions. You can open an account here.

Step 2. Confirm your email registration by clicking on the button “Click Here to Confirm” in the email titled “Response Required: Please Confirm Your Email”. You will then be able to access your Member's Area.
If under some circumstances you are not able to see this email, please contact us here for assistance.

Step 3. Upload two supporting documents in the “Settings” page of your Member's Area:
One valid (not expired) Government Issued Picture ID document. For example: National ID Card (both front and back side), Driver’s License (both front and back side), Passport.

Any of the following documents showing the Names and current address of the Applicant. The Document must be not older than three months: Bank Statement, Utility Bill (gas, water, electric or land line telephone), Credit Card Statement. Please note, mobile phone bills are not accepted!

Upon successful verification of your documents, you will receive an email confirmation and from this point on you will have access to the full functionality of your Member's Area and the MT4 platform facility. You can open your first trading account from your Member's Area -> Open Account, and download MT4 platform for your desktop from here.

How long does it take to approve a new account?
It will take up to 24 business hours to approve a new account.
What leverage does GDMFX provide?
GDMFX provides leverage of up to 1:500 for Forex (margin) trading, depending on the account type.
Refer here for more information.
Can I change my username?
GDMFX will only allow the use of your primary email as your Member's Area username.

 

For authentication purposes, you will NOT be allowed to change your username.

I forgot my Member's Area password. What should I do?
Simply click on the “Forgot password” link at the login screen of your Member's Area, and instructions will be sent to your email as to how to reset your password.

 

Contact us here for further assistance.

How can I change my personal information?
For security reasons, you can only change your Personal information (address, phone, country) before your account registration is approved. Go to the “Settings” page of your Member's Area. After account approval, you can only change your phone number and in cases when you need to correct your physical address, for example, you can contact us and we will asssit you. NOTE that you will NOT be able to change your EMAIL address under any circumstances.

 

MONEY OPERATIONS
DEPOSIT

What are the deposit methods offered by GDMFX?
GDMFX offers 4 payment systems:

 

1. Bank Transfer

2. Bank Card

3. Skrill

4. Neteller

5. Bitcoin

6. Local deposit methods

7. Via Perfect Money - available for India, Pakistan and Bangladesh.
 

For more information about our Deposit methods please refer here.

Upon your first deposit, you might be entitled to receiving a bonus. For more information please refer to our Promotions section or contact your Personal Account Manager.

What currencies can I deposit?
GDMFX accepts deposits in EUR, USD, GBP and AUD, based on your account type.
How do I wire money into my GDMFX account?
In order to find our bank information, please log into your Member's Area -> Funds -> Deposit Funds -> Bank Transfer.

 

For possible Deposit Fee Waiver, please email your Telegraphic Transfer slip to accounts@gdmfx.com with your MT4 account number as the subject.

More information on Deposit Fee Waiver can be found here.
 

You might be eligible for a bonus promotion. Please refer to the Promotions section on our website.

Does GDMFX charge a deposit fee?
No, GDMFX does not charge any deposit fees for incoming deposits. Third parties might deduct such a fee and you might be eligible for a fee reimbursement, as per our Deposit Fee Waiver.
 

WITHDRAWAL

How do I withdraw funds from my account?

To request for a fund withdrawal, pleaese login to your Member's Area -> Funds -> Withdraw Funds -> Choose the desired method and fill out the form.

On the withdrawal form you are asked to enter the password of the trading account you are withdrawing from. If you have forgotten it, you can send a quick email to CustomerSupport@gdmfx.com and request a password reset.

Please note that funds are being sent back to their origin while profits are sent via bank transfer. On the withdrawal form, please fill out the information of the bank account/e-wallet which you would like to be used for sending you your profits. For example, if you deposit 2000 USD by a bank card, and later you request a withdrawal of 3000 USD (and fill out the details of your bank account on the withdrawal form), 2000 will be refunded back to the card and the remaining 1000 will be sent via bank transfer. You should not enter any card details on the withdrawal form, as our Accounts Team can check our backoffice and just click refund on your card deposits.
 

Can funds be transferred to a bank account other than my own?
Funds can only be transferred to a bank account bearing the same name as stated on your GDMFX’s account.
 
What is your withdrawal fee?
All Withdrawals are subject to a fee of 1% (Min 10 / Max 30 currency units of the requested currency). For example, a withdrawal of 50 USD will be charged a fee of 10 USD, while a 10 000 USD withdrawal will incur a 30 USD fee.
Please note that third parties (such as Intermediary banks) might charge you an additional fee, which GDMFX has no control over.
 
What is the withdrawl processing time?
It depends on the withdrawal method. Bank transfers are usually received within 3 to 7 business days, while e-wallet transactions (such as Skrill and Neteller) usually take up to 2 business days.

Live Trading Related

What is the MetaTrader 4 trading platform?
MetaTrader 4, developed by MetaQuotes Software Corporation, is an electronic trading platform widely used for online retail foreign exchange trading. It provides various tools for price analysis, simplified trade order and execution procedures for the traders and is by far the most popular electronic trading platform in the world.

 

More information on the MT4 trading platform can be found here.

For a video tutorial, please refer here.

What is leverage? How can I change it?
Leverage is the usage of borrowed capital (margin) to increase the potential return of an investment. GDMFX offers leverage up to 1:500 to our clients.

 

Please be advised that leverage availability differs depending on your account type. Refer here for more details.

What is the minimum trade size?
The minimum contract or lot size offered by GDMFX is 1000 units of base currency which equates to 1 micro lot. For example, if you were to trade 1 micro lot of GBPUSD, you would be trading 1,000 Pound Sterling.
What kind of spreads do you offer?
GDMFX offers fixed spreads for Classic FX account, and variable Interbank spreads for our ECN FX Blade, Blade PRO and Prime accounts.

 

More information about our spreads can be found here.

What are the products you offer? Can I trade indices?
GDMFX offers currency pairs, precious metals (Gold and Silver), energy commodities (Crude Oil, Natural Gas), and a few of the most popular Stock indices for Forex trading. In addition, on our Classic Binary account we offer Binary Options trading on currency pairs, gold and silver, and on our Blade Binary account we have more than 120 assets (such as currency pairs, commodities, stock indexes, futures and stocks). For more information, please refer here.

 

Can I change my trading account currency?
Yes, you can change your trading account currency between US Dollar, Euro, Great British Pound Sterling, Australian Dollar and Japanese Yen (according to your account type). A conversion fee of 50 pips will be incurred in such cases.

 

Contact us here for further assistance.

Can I lose more than I deposited?
No, our clients will not lose more money that what is left in their trading account balance. GDMFX will, on a real-time and automatic basis, execute a Stop-Out when a client's account has less equity available than required to maintain his/her open positions. This automatic execution of a Stop-Out is to protect our clients from losing more money than what they have available in their account balance, whilst also protecting the interest of GDMFX.
Is hedging allowed?
Yes, GDMFX allows our clients to hedge any or all of their positions so long as there is sufficient liquidity to do so.
Are scalpers allowed?
GDMFX respects all trading styles as long as they adhere to our Order Execution and other Policies. High-speed scalping/arbitrage is not allowed. For more information, please refer here.
Do you offer VPS services?
No, GDMFX does not offer VPS, but have no objections to their use.
Do you offer trading ideas?
Yes, all Live account holders are eligible to receive an email twice a day with trading ideas compiled by a third-party provider - Trading Central. However, this information does not constitute investment advice and should be used at your own discretion.
 
MQL Signals (Social Trading) - My Trades are rejected
Please note, if you would like to use Social Trading with an MQL Signal Provider, a separate MT4 Account with disabled Binary Options must be opened for you. In order to do so, please send a request to customersupport@gdmfx.com and the special account will be organized for you.
What are the PC system requirements to run the platform?
The minimum system requirement to run the MT4 platform is as below:

Operating systems: Windows XP/Vista/7
Processor: 1.5 GHZ
RAM: 1 GB
Broadband Internet connection

 

Recommended requirements by GDMFX is as below:

Operating systems: Windows Vista/XP/Seven
Processor: 2 GHZ or higher
RAM: 2 GB or more
Stable Broadband Internet connection

The above recommendations only serve as a general guideline on the system requirements to run MetaTrader 4. Clients are strongly recommended to use a fast and stable Internet connection to avoid technical issues and delays.

Can I trade using my mobile device and tablet PC?
Yes, you can trade on your smart device, as long as it is Android or iOS-powered.

 

Please note that some of the indicators and templates might be limited on mobile devices and tablet.

More information regarding our trading platforms can be found here.

I forgot my MT4 trading account password. What should I do?
You can request a password reset by sending an email to customersupport@gdmfx.com, from the email of your GDMFX registration.

 

Upon successful login, please remember that you can always change the password to your liking by going to Tools -> Options. It is located in the Menu Tab at the top left corner of your MT4 platform terminal.

How can I access my past transaction history in the platform?
Past transaction history in MetaTrader 4 can be found in the “Account History” Tab in the Terminal Window.

 

If you could not find the Terminal Window, please follow the following steps: Click View ->Terminal. Right click in the “Account History” tab and choose All History to view all past transactions.

Where can I find my account balance/margin/free margin/equity/profit and loss?
You can find your current balance, margin, free margin, equity, and profit or loss in the Trade tab of the Terminal window in the MetaTrader4 platform.

 

If you cannot find the Terminal Window, please press View ->Terminal

How do I insert chart indicators?
Basic indicators offered in MetaTrader 4 can be added by clicking on Insert -> Indicators.
How do I add my custom indicators/scripts/experts?
Please follow the steps below:

 

1. Please open the MT4

2. Click on File

3. Click on Open Data Folder

4. Open the MQL4 folder

5. Paste the file in Indicators / Scrips / Experts

6. If the file you pasted in step 5 is with the .mq4 extension -> double click on the .mq4 file. This opens the code in the MetaEditor. Go to File -> Compile.

If the file you pasted in step 5 is of .ex4 extension, skip to step 7

7. Restart the MT4

Binary Options

What underlying assets are available for GDMFX Binary Options?
It depends on your account type. The Classic Binary acccount offers currency pairs, gold and silver, while the Blade Binary account has currency pairs, a wide variety of commodities, stock indexes, futures and stocks. for more information, please refer here.
How do I trade Binary Options?

It depends on your accont type. Classic Binary accounts can be traded on the MT4 Platform with the Binary Options Extension installed. Here are the required steps:
 

1. Download and install MT4 http://www.gdmfx.com/en/trading/mt4-desktop

2. Download and install the BO extension: http://www.gdmfx.com/sites/default/files/gdmfx-ext.4.32.0.exe

3. Open the BO Extension from your desktop (the shortcut is called "GDMFX-EXT")

4. Login to your account from the extension.

5. Right click in the MarketWatch -> Show all
 

If upon opening the platform the charts say "Waiting for update", please close them all and re-open them from the MarketWatch -> right click -> Chart window.
 

Blade Binary accounts, on the other hand, are traded via the G-Binary trading platform, which can be accessed here.